Library Front Desk / Customer Service SupportWelcomes patrons into the program area/library and ensures that patrons are authorized to use library equipment and facilities.Registers library users so that these patrons may borrow library materials.Circulates library materials to patrons (checking library materials in and out) by using HQ approved Integrated Library Systems (ILS) software.Removes items from the book drop daily and clears these items from patron accounts.Reports high circulation items which are in poor condition or missing to supervisor.Compiles weekly overdue reports and calls patrons regarding overdue items from report findings to request that materials be returned. Reports overdue materials issues to supervisor for resolution.Completes weekly, monthly and quarterly program and collection usage reports.Assists with processing interlibrary loan requests.Re-shelves new and returned library materials.Responds to routine and non-technical requests for information and questions to access, identify and/or locate virtual and physical library materials.Assists with collection weeding projects.Assists with patron computer usage and troubleshoots minor hardware and software issues.Assists patrons with library equipment such as printers, copiers, computers, projectors, makerspace and gaming devices.Maintains a knowledge of current and upcoming library programs so that the incumbent may recommend these programs to patrons.Maintains a knowledge of other MWR programs so that the incumbent may recommend these programs to library patrons.Maintains library book displays.Ensures that library print marketing materials are current and well-stocked in targeted areas on base (fitness, galleys, medical support offices, and NEX are examples).Maintains knowledge of other programs' point of service for library program in a collocated area, ensuring patrons receive assistance from all MWR front desk team members.Sorts mail and checks magazines and newspapers as necessary.Informs leadership and library teammates when supplies are getting low and need reordering.Ensures cleanliness of the library building or designated space through general housekeeping such as dusting and vacuuming.Completes required military and library trainings on time.Promotes customer service awareness and demonstrates excellent customer service to all professional and patron contacts.Library Program SupportAssists library programmers with program preparations to include craft and decoration preparations.Assists library programmers with program execution to include set-up, tear-down, and presentation support.Assists program marketing by participating in library outreach activities. This may include taking the lead in presenting library program information to different commands and at installation community functions.Researches current library program trends and recommends popular library programs to library leadership.
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