Job Description
Scope
Monitor; triage basic alerts; supports investigations.
Conducts initial incident investigations, escalates confirmed threats, and updates run books.
Leads incident handling, coordinates cross-functional responses, and performs forensic analysis.
Essential Duties and Responsibilities:
Minimum of 2-5 years' experience in a command center, service center, or similar 24x7 operations center environment.
Critical Power: Experience responding to failures in Uninterruptible Power Supplies (UPS), emergency generators, and Power Distribution Units (PDUs).
Cooling & HVAC: Proven track record handling cooling loops, chillers, and Computer Room Air Conditioning (CRAC) units during thermal emergencies.
Monitoring Tools: Hands-on experience triaging real-time alerts from Building Management Systems (BMS) and Data Center Infrastructure Management (DCIM) tools.
Standard Operating Procedures: Following and executing Emergency Operating Procedures (EOPs) and Method of Procedure (MOP) documents.
Vendor Management: Experience coordinating with external delivery vendors, under tight SLAs.
Education and/or Work Experience Requirements:
Experience in managing Data center enterprise incidents.(facility, noc, soc)
Associate’s degree in IT, or equivalent experience. 2-5 years in IT Ops.
Bachelor’s degree in Information Systems, or Computer Science. 2-5 years SOC/IR experience..
Knowledge, Skills & Abilities:
Hands-on experience with Incident io, Grafana, Ring, JIRA, Teleport, Confluence.
Strong analytical, troubleshooting, and decision-making skills under pressure.
Excellent written and verbal communication, including technical documentation.
Competencies:
Active learner, methodical, eager to follow procedures, dependable.
Analytical, responsive, detail-oriented, collaborative, capable of leading investigations.
Strategic, able to lead IR efforts, skilled at executive communication, mentor to junior analysts.
Salary Range
$59,812.00 - $94,440.00 USD (Salary)
Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya
offers comprehensive
b
enefits to all Regular, Full-Time Employees,
including:
Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC
Nationwide Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Job Tags
Full time, Temporary work, Work experience placement, Flexible hours, Night shift