Job Description

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When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Type:

Regular

Scheduled Hours:

40

Work Shift:

Day (United States of America) Reporting directly to the SVP, Operations CFO, the Executive Director, Finance & Performance Improvement directs and deploys a system-level internal consulting group dedicated to enabling the achievement of BILH's mission, vision, strategies, system goals, and strategic business objectives through key initiatives and strategic project management support. Collaborates with system and facility business partners to improve healthcare value, serving as an innovative, strategic partner and support for teams. Co-creates, executes, evaluates, and adjusts short and long-term performance improvement team goals, strategies, and vision. Cultivates a strengths-based culture of continuous learning, continuous improvement, and delivery of highly reliable, measurable results. Responsible for systematically monitoring and evaluating the quality and appropriateness of patient care processes, pursues opportunities to streamline financial and operational workflows and patient care throughput, and facilitates the resolution of problems that are identified.

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Essential Duties & Responsibilities including but not limited to: 1. Responsible for the analysis of financial and operating results compared to projection and budget, investigate variances, and communicate findings to management team. 2. Leads and facilitates the planning, analysis, and implementation of small to large scale projects focused on enhancing performance across multiple domains and a variety of settings, including inpatient, perioperative, ambulatory, and ancillary. 3. Directs and deploys a team focused on performance improvement, project management, labor productivity and analysis to projects throughout the system. 4. Actively leads and participates in the planning, implementation, and evaluation of patient throughput and capacity management programs throughout the system. 5. Facilitates implementation of evidence-based practices by performing data extraction and analysis and using Lean and performance improvement methodologies to drive quantifiable, sustainable improvement. 6. Develops and fosters working relationships with stakeholders across the system and through these partnerships identifies ways to continuously drive process improvement and transformational change, ensuring goals and strategic priorities align across the organization. 7. Develops educational content as well as support training for direct reports and site leaders. Serves as a mentor for leaders and staff in performance improvement and safety activities. 8. Assesses and facilitates systems and/or processes to ensure that care delivered is safe, timely, effective, efficient, equitable, and patient centered. 9. Serves as a system resource and expert in finance and performance improvement methodologies as needed. 10. Demonstrates a high level of personal and professional integrity. Possesses a strong work ethic with the ability to take initiative, as well as work collaboratively and contribute to a positive team environment. 11. Works with high degree of independence, while possessing strong judgment as to when to escalate concerns to executive leadership. 12. All other duties as assigned.

Minimum Qualifications: Education:

• Bachelor's degree in business, Organizational Management, Industrial Engineering, or nursing required.
• Master's degree in business administration, Industrial Engineering, or Healthcare Administration preferred.

Licensure, Certification & Registration:

• Lean/Six Sigma certification and demonstrated experience implementing Lean methodologies preferred.

Experience:

• Minimum seven years progressive clinical and/or administrative experience in a hospital with quality and performance improvement focus. Two years prior supervisory or management experience in a related healthcare field.
• At least 3 years of experience in process improvement required. Preference for candidate with experience in nursing, health care operations or consulting in one or more of the following areas: Strategic planning, operations management, quality improvement, process improvement.

Skills, Knowledge & Abilities:

• Strong understanding of performance improvement methodologies, PDSA cycles, root cause analysis, and change management required.
• Ability to establish and maintain effective working relationships with facility staff and community.
• Demonstrated leadership ability with a proven track record of bringing complex projects to successful completion on time and on budget.
• Superb verbal, written, and visual communication skills.
• Excellent problem-solving and analytical skills.
• Strong proficiency with Microsoft Office applications.
• Demonstrated change agent, self-starter and team player.
• Able to work independently and handle multiple priorities.
• Capable of leading the charge (sometimes from behind) and thinking "out of the box". Comfortable challenging the status quo while able to work diplomatically to keep stakeholders engaged.
• Understands context of assignments and tasks and able to be flexible and adaptable to changing roles & priorities.
• Serve as a role model by integrating quality customer service skills, leadership skills and communication skills when interfacing with colleagues.
• Willingness and ability to commute to various practices and office locations.

FLSA Status:

Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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